How can we help?
Find quick answers about your account, transcripts, lookups, shadowing, AI Talk and more. Can’t find what you need? We’re one email away.
Account & subscription
Signing in, the free trial, cancelling and restoring purchases.
Transcripts
How live transcripts are made, bilingual transcripts and reporting errors.
Lookups & word bank
Tapping words for meanings, saving them and using study sheets.
Shadowing
Speaking along with real podcasts: modes, settings and tips.
AI Talk
Voice conversations about episodes, monthly minutes and tips.
Daily goals & streaks
Setting your daily goal and keeping your streak going.
Privacy & data
What we collect, voice data and deleting your account.
Troubleshooting
Fixes for playback, sync and podcast search problems.
No articles match your search. Try a different word, or contact us below.
Top questions
How does the 7-day free trial work?
Plus and Pro come with a 7-day free trial. You’re billed by the App Store or Google Play when it ends, unless you cancel at least 24 hours before. Learn more →
How do I cancel my Podling subscription?
Cancel in your App Store or Google Play subscriptions, not in Podling. Deleting the app doesn’t cancel; access lasts until the end of the paid period. Learn more →
How do I restore my purchases on a new device?
In Podling, go to Profile > Settings > Subscription > Restore purchases while signed in to the same Apple ID or Google account you subscribed with. Learn more →
How are Podling transcripts made, and how accurate are they?
Podling creates word-synced transcripts with automatic speech recognition, or uses the publisher’s official transcript when one is provided. Learn more →
How do I report a transcript error?
Long-press the sentence, tap Report a problem, choose the type of error and add an optional note. Reports help us improve transcripts. Learn more →
How do I look up a word or phrase while listening?
Tap any word in the transcript to see its meaning, pronunciation and sentence. Long-press and drag to select a phrase. Free includes 20 lookups a day. Learn more →
How do I delete my Podling account?
Go to Profile > Settings > Account > Delete account. Data is deleted within 30 days. Cancel any store subscription first; deleting doesn’t cancel it. Learn more →
Why won’t an episode play?
Podling streams audio from the publisher’s server, so check your connection, try another episode, and restart the app. Most issues clear up quickly. Learn more →
Still need help?
Email us at support@trypodling.com, or in the app go to Profile > Help & feedback. We read every message.