Account & subscription
How do I restore my purchases on a new device?
In Podling, go to Profile > Settings > Subscription > Restore purchases while signed in to the same Apple ID or Google account you subscribed with.
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If you subscribed to Plus or Pro but Podling shows the Free plan, for example after reinstalling the app or switching phones, you can restore your purchase.
Restore your purchase
- Open Podling and sign in to your Podling account.
- Go to Profile > Settings > Subscription.
- Tap Restore purchases.
- Wait a moment while Podling checks with the App Store or Google Play.
If it doesn’t work
- Check the store account. Your device must be signed in to the same Apple ID or Google account you used to subscribe. A different Podling sign-in won’t affect this, but a different store account will.
- Check the platform. A subscription bought through the App Store can be restored on iPhone and iPad; one bought through Google Play can be restored on Android.
- Check that it’s active. Look in your store’s subscription list (on iPhone: Settings > [your name] > Subscriptions; on Android: Google Play > Payments & subscriptions > Subscriptions). If it has expired or was cancelled, it won’t restore.
- Check your connection and try again.
Still stuck? Email support@trypodling.com with the email on your Podling account. Please don’t send card details.